Comprehensive Refund Policy

Did you know we even replace leads that are confirmed as uncontactable!

Leadstore offers one of the most comprehensive refund policies in the industry, so you only pay for potential customers.

We will issue a full refund:

  • If the lead is outside LTV or other criteria specified for the lead type
  • If the lead is an obvious hoax containing false contact information (e.g. Mickey Mouse)
  • If the lead is a duplicate
  • If the client is a non-UK resident
  • If the telephone number supplied is proven to be incorrect
NB: For every refund approved you will automatically be issued with an additional lead, as such it may appear that you have received leads over your monthly cap.

We will not issue a refund:

  • If the lead is more than 7 days old
  • If the lead does not immediately convert to business
  • If you can't beat the clients existing quotes
  • If you can't book in a home visit
  • If the clients have changed their minds
  • If you call the lead and they have already arranged their own policy/mortgage
  • If the telephone number is proven to be correct (this is established by an online 192 check or by call and connection to a spouse, family member or place of work)

General Refund Information:

  • Refunds are processed as quickly as possible and you will receive a decision from us, by email, on the outcome of every request. Should your request be successful we will aim to get your replacement lead/s to you within 7 working days of your receiving this email notification .
  • Please refrain from submitting repeat requests as this can cause delays in the processing of refunds.

Testimonials

Over the past year we've had good success with leadstore, despite the difficult market.

– H.Tighe, Independent

Before coming to leadstore I'd tried all of the usual suspects and was very unhappy with criteria and refund policies, to the point I'd almost given up on lead generation entirely. Leadstore have not dissappointed, out of the first batch of 20 leads, 5 went to app generating nearly 5k!

– A.Jones, HF

Leadstore are one of the only lead companies in the uk that refunds for "no contact". This has really helped our business, our last lead provider charged us for these even if they just rung out.

– C.Evans, Oxygen